Singapore Customs Contact Phone number / Address

Singapore Customs office in Revenue House, Singapore 

Singapore Customs Academy contact

Address: 55 Newton Road #10-01, Revenue House, Singapore 307987

Singapore Customs Customer Care Phone number

Phone: +65 6355 2000

 Fax: (65) 6250 8663


SG customs Website:

Map: View location on google maps

How to reach Singapore Customs office in Revenue House by Bus, Metro and Taxi?

By Metro

  1. Novena – North South Line
  2. Newton – Downtown Line, North South Line
  3. Stevens – Downtown Line
  4. Farrer Park – North East Line
  5. Botanic Gardens – Circle Line, Downtown Line

By Bus Stop

  1. Opp Novena Ch – 5, 21, 54, 56, 57, 131, 141, 143, 162, 162M, 166, 167, 851, 980
  2. Opp Hotel Royal – 5, 54, 124, 143, 162, 162M, 167
  3. Aft GloucesterRd – 131, 131A
  4. Kentish Green – 131, 141
  5. Farrer Pk Stn Exit D – 141

By Taxi

  1. Taxi Stand F27
  2. F16 Taxi Stand Boon keng Mrt
  3. Taxi Stand F06
  4. Paragon Taxi Stand A02
  5. Lucky plaza taxi Stand A01

Nearby Restaurants

  1. Curry Times
  2. Vilo Gastropub Restaurant & Bar
  3. Mrs Pho House – Rangoon Road
  4. Sangeetha Bhavan Restaurant Pte Ltd
  5. Chic Chat

Nearby ATMs

  1. Ocbc ATM
  2. DBS ATM – Thomson Rd
  3. Citibank
  4. AXS Pte Ltd
  5. UOB ATM, 01-945

Singapore customs customer care: 1800 233 0000

Customs Operations Command

Address: 1 Bulim Drive, Singapore 648171

Map: View location on google maps

 Fax: (65) 6227 8485

Singapore Customs Procedures

For any enquiries regarding Singapore customs procedures, please contact

Business hours: 10am to 12pm, and from 3pm to 5pm.

Phone: (65) 6355 2000

TradeNet/TradeXchange System Related Enquiries

For system/technical issues with TradeNet / TradeXchange functions.

Phone: (65) 6887 7888

Customs Offences Singapore: Customer care contacts

For any queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs, please contact the relevant division/branch before the due date for settlement

Checkpoints Division: (65) 6355 2183
Suppression & Community Engagement Branch: (65) 6325 9819
Special Investigation Branch: (65) 6325 9806

For information regarding appeals on other customs matters, please contact here.

Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST) 1800 233 0000

Quality Service Manager

For feedback regarding Quality Service: 1800 253 3866

E-Services at Singapore Customs

  • Customs Forms & Service
  • Harmonised System Competent Authority Product Code Search Engine
  • Exchange Rates
  • Country/Region/Port Code Search Engine
  • Certificate of Origin Verification
  • Payment to Customs
  • Customs@SG Web Application
  • Manifest Reconciliation Statement (MRS) Scheme

Where to report in Singapore Customs, if goods are not delivered ?

Postal Parcels:

For enquiries on tracking or delivery of postal parcels, please contact

Address: Head Office
Singapore Post Limited
10 Eunos Road 8
Singapore Post Centre
Singapore 408600

Tel: +65 6841 2000
Call: 1605
From Overseas: +65 6841 2000
Speedpost Hotline: +65 6222 5777

Business hours: Mon-Fri: 8am to 6pm; Sat, Sun & PH: Closed

Courier Parcels:

You can contact the respective courier service provider for enquiries on the tracking or delivery of courier parcels. Note: Singapore Customs does not have the status of courier parcels, as the tracking and/or delivery of such parcels are handled by the respective courier service providers. If your courier parcel has been detained by ICA or any other regulatory authority, the authority taking custody of your courier parcel would issue a detention form/notification to your courier service provider which will advise you on the follow-up action required.

How to clear customs in Singapore?

View how to clear customs, documents required, customs permits, payment of duties and GST, Short-Payment Permit in Singapore through the above link.

Custom Brokers in Singapore: How to register?, Documents required

How to become a customs clearing agent in Singapore?: Roles and Responsibilities

  • For more information check here.

Contact Singapore Customs office in Revenue House on Social Media


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