Uganda Revenue Authority Office in Kampala contact details, import/export requirements

Uganda Revenue Authority Headquarters Address, Phone, Email, Hours

The Uganda Revenue Authority’s Customs Department is responsible for collecting taxes, customs duties, and revenues, facilitating trade, and enforcing compliance with relevant laws and regulations.

Address: Uganda Revenue Authority Headquarters,
Plot M193/M194, Nakawa Industrial Area
P. O. Box 7279, Kampala

Toll Free: 0800 117 000 / 0800 217 000

Non-Toll-free: 0323444602 / 0323444603 (or) 0417444602 / 0417444603

Report Tax Evasion: +256 (0)323442055

Email: services@ura.go.ug, info@ura.go.ug

WhatsApp: 0772140000, +256772140000

Business Hours: Monday – Friday: 09:00 – 17:00; Saturday & Sunday: Closed

Uganda Revenue Authority Website: ura.go.ug

Map: View direction here.

What is custom fee in Uganda?

• Most finished products are subject to a 25% duty, while intermediate products face a 10% levy.

How much cash can I bring into Uganda?

• Ugandans entering the country with domestic cash, foreign currency, or negotiable bearer instruments exceeding 1,000 currency points must submit a form D report to the Customs and Excise department.

How long does custom clearance take in Uganda?

• Uganda Electronic Single Window have clearances done within not more than 2 days, holding all factors constant.

Uganda Customs entry/exit points and regional offices

List of Borders in Uganda according to Regions

How many customs stations are there in Uganda?

• Immigration services obtained in 40 entry/exits stations, 13 passport centres and 9 regional offices.

Uganda Customs Exports

Main export products of Uganda

• Coffee, Cement, tea, fish and fish products, oilseeds, flowers, fruits, vegetables, and processed food items.

What are the export taxes and duties applicable in Uganda?

• Export taxes and duties vary depending on the product being exported. Some products may be subject to specific taxes or export levies, while others may enjoy duty-free status. It is crucial to consult the nearest URA office to get current information about products that are subject to export levy.

Restricted items while exporting products from Uganda

• Ivory and guns, and require special permission from authorities like the Ministry of Trade, Industry, and Cooperatives. These regulations align with the East African Community Customs Management Act, requiring regular updates.

Documents are required for exporting goods from Uganda

1. Commercial Invoice
2. Packing List
3. Certificate of origin
4. Export Permit

What is the export procedures and customs clearance requirements in Uganda?

• Export procedures involve customs declarations and clearance, inspection of goods, and compliance with international trade regulations.

Is there any quality standards or certifications required for exporting Ugandan products?

Ugandan Food Export Standards

• Government agencies like MAAIF ensure Ugandan food exports meet prescribed standards.
• UNBS is a Standards Agency responsible for export quality assurance.

Uganda Customs Imports

Duty Free Imported Items

1. Spirits (including liquors) or wine, not exceeding one litre or wine not exceeding 2 litres.
2. Perfume and toilet water not exceed one half litres, of which not more than a quarter may be perfume.
3. Cigarettes, cigars, cheroots, cigarillos, tobacco, and snuff not exceeding in all 250 grams in weight.
4. Other goods up to a value of US$ 300 imported by a traveler in his/her accompanied baggage or upon his package.

How is import duty calculated in Uganda?

• Using the CIF method, the import duty and taxes are calculated based on the value of the imported goods as well as shipping costs.

How to track the cleared consignment using Uganda Electronic Single Window E-clearance?

1. Visit www.singlewindow.go.ug/
2. Enter the username / password
3. Click login / Sign up to track your consignment.

Uganda Customs Exemptions

How to get exemptions from Uganda Customs?

If you need to get exemptions from Customs duties, you goods must be

• the property of the passenger
• in the company of the passenger
• should be for the personal or household use of the passenger
• permitted by law
• allow in accordance with specified restrictions.

How to apply for withholding tax exemption in Uganda?

1. Visit the URA web portal.
2. Log into their TIN account using their TIN password.
3. Under e-Services, click on e-Registration Tax Exemption Application, proceed with the application process to the end
4. Click submit.

How to download withholding tax certificate from URA portal?

• Visit the URA portal and log in with your credentials.
• Under e-services, select Taxpayer Profile.
• Then click Print TIN Certificate.
• The certificate will be downloaded as a PDF.

Payment Methods

What are the payment methods commonly used in international trade from Uganda?

Ugandan international trade uses various payment methods, including Letters of Credit (LCs), Advance Payment, Open Account, Documentary Collections, Cash in Advance, and Consignment. The choice depends on trust, goods nature, risk tolerance, and the relationship between exporter and importer.

List of Custom offices worldwide

View the list of customs office in the world through the above link.

Contact Uganda Customs on Social Media

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