Hong Kong Customs office Contact Phone number / Address / Email

Hong Kong Customs and Excise Department in North Point, Hong Kong

Hong Kong Customs General enquiry

General Enquiry Hotline: (852) 2815 7711
Business hours: 24-hour
Email: customsenquiry@customs.gov.hk.
Website: https://www.customs.gov.hk/ 

Report Information

You can report information regarding:

• Smuggling activities, trafficking or possession of dangerous drugs or controlled chemicals, illicit manufacture, pirated or counterfeit goods, duty-not-paid cigarettes, liquor or illicit fuel.
• Handling of proceeds derived from smuggling or drug trafficking activities.
• False trade descriptions of Goods or services, unfair trade practices, consumer goods safety, Toys and children’s products safety, use of inaccurate weighing and measuring equipment in the course of trade, and operating a currency exchange or remittance service without a licence etc., please contact

Crime-reporting Hotline: (852) 2545 6182
Crime-reporting Email: crimereport@customs.gov.hk (For Crime reporting only)
 Fax: (852) 2543 4942
Mailing address: Commissioner of Customs and Excise
G.P.O. Box No. 1166

Report Form

• For Unfair Trade Practices and False Trade Descriptions (TCB921e) report, please click here.
• For Crime Report (CED358), please click here.

NOTE: For items (4) and (6) will only be processed during office hours. All information provided will be kept in confidence.

Reward Scheme

Rewards may be offered to registered informers with information under reward scheme and leading to seizures and arrests. For further enquires, please contact (852) 2545 6182.

Trade Facilitation at Hong Kong Customs

Hong Kong Customs: Passenger Clearance contact number, hours

Hong Kong Customs: Cargo Clearance contact number, hours

Import and Export Clearance

Import and Export Declaration

Consumer Protection – Hong Kong Customs

If you have any enquiries subjects to Weights and Measures, Toys and Children’s Products Safety, Consumer Goods Safety and Trade Descriptions, please contact General Enquiry Hotline: (852) 2815 7711 (24-hour ).

Hong Kong Customs Trade Control contact number, Fax

Personal Information Collection

You have to provide your name and e-mail address to enable the Customs and Excise Department to follow up on your enquiries. Your personal data may also be disclosed to other Government departments and agencies for this purpose.

You have a right of access to and correction of your personal data in accordance with sections 18 and 22 and Principle 6 of Schedule 1 of the Personal Data (Privacy) Ordinance, Chapter 486, Laws of Hong Kong.

If you wish to exercise these rights, please contact by,

Address: Customs and Excise Department
Office of Departmental Administration
Executive Officer (Personnel)3
31/F, Customs Headquarters Building
222 Java Road, North Point
Hong Kong
Phone: (852) 3759 3841
Fax: (852) 3108 2305

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