Custom Office in Botswana Customer care Phone Number, Address, Email, Hours, How to reach by Bus, Metro?

Customs office in Botswana Address, Phone number, Email, Website, and Services

Address: Plot 54379 Central Business District (CBD), Gaborone , Gaborone, Botswana

Phone: +267 363 8000

Open hours: Monday – 07:30 – 12:45, 13:45 – 16:30, Tuesday – 07:30 – 16:30,
Wednesday – 07:30 – 12:45, 13:45 – 16:30, Thursday – 07:30 – 16:30
Friday – 07:30 – 16:30, Saturday – Sunday Closed.


Direction: View the Customs office in Botswana on Google maps

How to reach Custom Office in Botswana by Bus, Metro?

By Bus stop

  • Madirelo Bus Stop
  • Burs Bus Stop
  • Ub South Gate Bus Stop

By Metro station

  • Maidan
  • Peenya
  • Central

Refund of Customs Duty and Import VAT

  • A copy of the Customs bill of entry relating to the importation/exportation of such goods.
  • All supporting documents used at time of import/export, including invoices, transport documents and exemption certificates.
  • A copy of BURS receipt issued at time of payment
  • Comprehensive worksheet indicating how the duty amount claimed was calculated
  • Examination report/certificate by customs Officer
  • A Voucher of Correction, SAD 503
  • Original destruction certificate, where goods have destroyed under Customs supervision, where necessary
  • Any other document as BURS may request.

Items for Prohibited

  • Narcotic, habit-forming drugs and related substances in any form
  • Military firearms, ammunition and explosives
  • Indecent and obscene material such as pornographic books,magazines, films, videos, DVDs and software
  • Semi-precious stones such as agate, amethyst, Botswana pink, jade, rose quartz, carnelian, chalcedony, crystal quartz, tourmaline, jasper, tanzanite, garnet, moss agate, tiger’s eye, sodalite, aquamarine, azurite and malachite.

How to login / register in custom office, Botswana?

  • For booking information please visit here
  • Enter the Name
  • Enter your password
  • Click to “login”

Types of taxes / Payments

Modes of payment

  • By Cash
  • By cheque
  • Direct debit only available for Income Tax
    large taxpayers.
  • Point of sale only available for payment of VAT
  • Bank drafts converted to pula at the prevailing
    exchange rate
  • Postal Order/ Money Order

Types of taxes

  • Assesed tax
  • Self Assessed tax
  • PAYE and other Withholding Tax
  • Other withholding tax
  • Value Added Tax(VAT)

Forms at Custom office in Botswana

View list of Custom Offices worldwide

View the list of worldwide customs offices and the contact details such as an address, phone, email, and website through the above link.

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