Table of Contents
Portugal Customs Office in Lisboa, Portugal Taxation and Customs Address | Phone number | Email | Working hours
Address: Lisboa Xabregas
R. Da Cintura Do Porto
1950-317 Lisboa
Grande Lisboa (31)
Portugal (pt)
Phone: 351218620884
Email :
Business hours :
Opening Season: All Year
Opening Hours: Monday – Friday: 09:00 – 17:00
Portugal official Customs Website: https://www.ana.pt/en/lis/passenger-guide/plan-your-trip/customs
Map: View direction here
Tributary and customs authority Contact information
Address: Rua da Prata, no. 10 1149-027 LISBON
Phone: 218 812 600
Fax: 218 812 938
What are the responsible for Tributary and customs authority?
- Ensure respective assessment and collection
- Tax audit activity, preventing and combating tax fraud and evasion
- Implement tax justice and ensure representation of the public treasury before judicial bodies
- Inform individuals about their tax obligations and assist them in compliance.
How to get customs advice?
- Visit the above link
- Click on “Customs Tariff ” and Nomenclatures
- Tab Import
- Enter what kind of item you intend to buy.
- The amount of VAT applicable to the item will be shown.
- If you want to simulate the final purchase price, add the price of the item to the VAT amount.
Contact Portugal Customs on Social Media
FAQ
1.What is the Price to consulting customs tariffs?
- consulting customs tariffs is free of charge.
2. What are the restricted items while importing / exporting goods to and from Portugal?
- Drugs
- Drugs precursors
- Radioactive products
- Offensive weapons
- Firearms
- Explosives
- Ammunition
- Counterfeit goods
- Protected species of plants and animals
- Parts and derivatives
- Products of animal origin
- Plant products
- Fruits and seeds
- No commercial value pet animals and its feeding
Is there any problem / complaint with reaching the Portugal Customs Office in Lisboa , Portugal Address or Phone number? Please report any issues using the below comment form.
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24 thoughts on “Portugal Customs Office: Lisboa, Portugal Address, Phone number, import/export duties, prohibited items”
I sent a small gift to a friend who lives in Terceria, Azores Portugal. It has been in Portugal Customs clearance for almost four weeks. Can you advise how long a package takes to clear Portugal customs? The package contained a garden wind chime.
Hi, Have tried several times to call the customs office. It always says the phone line is temporarily unavailable.
Hello Dear!
My name is Natalia Rumyantseva, I am the sender of the parcel to Portugal. I sent the package as a gift to my friend. My track is EL025749165RU. The post office said that the customs must provide an invoice, but this package is a gift. Who should I contact to clarify information? Can I send a document by email? And where to send?
Please help me.
Thank you very much.
Health to you!
Best regards, Natalia
I am desperately trying to seek assistance regards a parcel stuck in customs, there is no email address to use, is there someone who can assist please.
Dear Sir/Madam,
I sent a parcel No.CB001260381RU with a gift to my friend, but unfortunately the parcel has stopped. Can you please advise on our next steps so that my gift is finally delivered? Thanks in advance
Dear Sir/Madam
Am I liable to paying import tax if I buy a radio on http://www.ebay.com >>> The radio costs 40 Eur and the seller is in Hong Kong?
Kind regards
Hayder
Hello,
I am about parcel RR079248423RU from Russia. Yesterday the tracking system of the Russian Post indicates that the customs of Portugal is required to provide an invoice for the purchase of goods.
I am the sender of this package. This package is a return of defective goods after they were purchased on ebay from a seller from Portugal, to whom I return them so that he will return me the money for the order. The value of my order was 116 GBP, which I indicated in the customs declaration for this package. I asked the seller to contact you and resolve all the issues. However, he refused to do this, because he does not have a notification from customs.
How can I send you information about the order price? For example, how can I send you a screenshot from the screen or a printout from ebay? will that be enough?
Thanks for understanding.
Hello,
I am about parcel RR079248423RU from Russia. Yesterday the tracking system of the Russian Post indicates that the customs of Portugal is required to provide an invoice for the purchase of goods.
I am the sender of this package. This package is a return of defective goods after they were purchased on ebay from a seller from Portugal, to whom I return them so that he will return me the money for the order. The value of my order was 116 GBP, which I indicated in the customs declaration for this package. I asked the seller to contact you and resolve all the issues. However, he refused to do this, because he does not have a notification from customs.
How can I send you information about the order price? For example, how can I send you a screenshot from the screen or a printout from ebay? will that be enough?
Thanks for understanding.
All the very best,
Sergey Bronin
Bill Hicks (253) 298 7671 tracking number CH127377734US I am responsible for contents.
We have sent parcel to Portugal resident from Russia. Parcels number CL038069229RU
As we know the parcel stoped on Custom. Custom ask for any documents.
Please kindly inform us, where and what documents should we send
Sincerely
Mr. Andrew Marusichenko
Hi can you inform me how you work out your custom charges to deliver a gift?? You asked my daughter for 96 euros to deliver package to her!! Dusgusting amount. I have asked for parcel of new born baby clothes to be returned. She or I wont pay this disgusting charge.
Trying to get in touch with the customs office in Lisbon phone number 218318142 cannot get through been trying for the last two days. They have a parcel of mine tracking number LT692260969NL
28872C6BCB my parcel number..i shop online. And i don’t why they asking for custom fee this is really disgusting..
MY NIECE SEND PARCEL FOR MY NEW BORN DAUGHTER ,FROM NEWZELAND.
AFTER 54 DAYS REACH IN PORTUGAL.
THEN CUSTOM STOP FOR CLEARENCE.
I PAID 94 EURO ONLINE.
STILL DID NOT GET PARCEL.
MY DAUGHTER NOW 4 MONTH.
PARCEL CLOTHES USELESS FOR MY NEW BORN DAUGHTER.
HOW CAN I CLAIM MY 94 EURO AND PARCEL CLOTHES 400 NEWZELAND DOLLAR.
VERY BAD COURIER SERVICE IN PORTUGAL.
Good afternoon iam trying to locate my parcel you have had the parcel for 68days if you have lost the parcel or destroyed or sent it back please let me know don’t just ignore me.
All the best
David Prowse
I have recently sent a parcel from the uk via Royal Mail and it says it at customs. The reference no is RN724422913GB but my customer can’t get clearance and obtain it . Is there a problem or just a hold up?
I am in the same situation, my package is in Lisbon customs for 1 month now. Every time I call that department they do not pick up. I am really upset with their service.
CTT parcel delivery tracker ref LB219205046GB
I was sent a parcel from UK on 22nd July. Customs Lisbon received it 31st August and declared they sent me a letter of notification (see below from CTT tracker). I didn’t receive any correspondence from Customs so I visited the CTT office twice (they could not or would not help) so called the customs office but could not get through, so I wrote in a comment box like this one in the Customs web page….but received NO RESPONSE. Now I see that the package is being returned to Sender in UK as of 14th September.
The Customs procedure is flawed and useless. Maybe not worse that CTT procedures, but it is very user UNFRIENDLY and you make it practically impossible to reach a real person by phone or email or comment boxes that I suppose do not get read (since I didn’t receive a response despite me putting my phone number and email address in the message box.
2021-09-14 15:30:00 Suspensão da Importação Não cumpre requisitos aduaneiros, Devolvido Centro de Tratamento Lisboa
2021-08-31 05:23:00 Foi enviada notificação ao destinatário. O envio está em processo aduaneiro – Centro de Tratamento Lisboa
If someone can help retrieve this package if not already despatched to UK which I doubt having read facebook messages about the inefficiencies in CTT and Customs.
Yours truly,
A very frustrated and annoyed customer. who will never use CTT again and hope that I do not get involved with PT Customs ever again.
I bought a gift for my mum in India and it is held in customs for few weeks now they are telling they will send it back to the seller plus they message my mum instead of sending a letter , who does that so incompetent person does that , messaging a 92 one year old woman
Olá! Partida da Rússia RR140513907RU 13.12.2021 chegou ao Serviço Aduaneiro de Portugal. No site de rastreamento, havia informações de que era necessário apresentar documentos. Para onde e quais enviar? No Pacote, Um presente de aniversário que enviei a um amigo. Artesanato com minhas mãos. Quem pode me ajudar?
We have been trying, with no success, to reach you by telephone at the phone number listed above here on your website. We continue to receive a message that this number 351218620884 is not correct. We don’t speak Portuguese, but we think the message when the phone picks up is that this number is no longer available. We are trying to track a piece of mail that has been sent to us here in Lagos, Portugal from the US for more than a month and are trying to determine what has happened to it. Every time we have checked the postal service tracking information since it was mailed, it has indicated that it had cleared customs and was in transit. But we never received it and were told it was being held in customs. The US Postal service tracking number is CH 149931319 US. Would someone please contact me, as soon as possible, at 315935140821. We need to confirm if the package is still at your Customs Office in Lisbon and maybe you need additional information from us or if it has been returned to the sender in the US?
Thank you!
Hello! I sent a parcel from Moscow to my dearest friend, who lives in Lisboa. But the Portuguese customs need some documents from me – I can track the parcel online, and the system says that I need to provide some documents. I have already filled in the customs declaration in english, it is inside the parcel. There are no forbidden goods in the parcel. Would you be so kind to tell what documents I need to provide.
Thank you in advance!
the track number is CL091573160RU
I returned merchandise to store in Fatima, Portugal. It has been in Portugal Customs clearance for almost six weeks. The item is being held in Customs at 9:02 am on February 15, 2022, in LISBOA CP DOUANE, PORTUGAL. Can you advise how long a package takes to clear Portugal customs?