Customs office in Tirana, Albania Customer care Phone Number, Address, Email, Website

Customs office in Tirana, Albania Address, Phone number, Email, Website, require and eServices

General Director of Customs: Genti Gazheli

Address: Tirana, Kashar Mëzez, Lagjia Fushë Mëzez, Tirana-Durrës highway, km 1, “Pajtoni Bussines Center”, floor 5.

Help Desk: +355 42 232 988
Info Point: +355 42 253 820 (business hours 8.00 – 16.00 from Monday to Friday)



Department Email Id
Professional Standarts and Anti-Corruption Directorate
Deputy Administrative General Director
Directorate of Human Resources
Deputy Technical General Director
Directorate of Custom Procedures,
Directorate of Origin and Tariff,
Legal Directorate
Deputy Law Enforcement General Director
Intelligence Directorate
Risk Analyses Directorate,
Intellectual Property Directorate
Deputy Excise General Director

Individual Services available at Albanian Customs

  • Travelers
  • Online Shopping
  • Exemptions from Customs duties
  • Prohibitions and Restrictions
  • Counterfeit and Pirated Goods
  • Customs clearance of vehicles

Business Services available at Albanian Customs

  • Customs Procedures
  • Calculation of Customs duties
  • Excise
  • Protection of Intellectual Property
  • Customs controls
  • Appeals against decisions

Albania Customs Facilitations & Exemptions

  • Authorized Economic Operators
  • Local Customs Clearance
  • Preferential Tariff Treatment
  • Exemptions from VAT on Importation
  • Other exemptions

How to Report a Corruption, Smuggling in Albania Customs Office?

To report any corruption, smuggling and unethical behavior of the Customs Administration, you may report to,

  1. Unique Portal “”
  2. Green Number: 0800 22 22 (24h/24h)
  3. E-mail:

Tax-free limit

Passengers entering to the Republic of Albania are exempt from import duties for goods in their personal luggage. Commercially used goods are excluded and not intended according to their type and quantity. Travellers personal used goods or goods for gifts are exempted. This doesnot included tobacco and alcohol products. While entering or leaving Albania, you’ve to declare the limits of goods mentioned for any purposes.

  • Land travelers: 300 euros for each passenger
  • Travelers by air or by sea: 430 euros for each passenger
  • For travelers under 15 years of age: 150 euro

Customs clearance of vehicles

Each individual must register a Personal ID in the “Asycuda World” system for Vehicle customs clearance. To register you’ve to sent a scanned copy of your Identity Card through mail,

Email:, Opening hours: 08.00 – 16.00
Email:, Opening hours: 16.00 – 22.00

List of Customs Office in Albania

View the list of Custom offices in Albania and the contact details such as address, phone, email, website through the above link.

View list of Custom Offices worldwide

View the list of worldwide customs offices and the contact details such as an address, phone, email, and website through the above link.

Contact Customs office in Albania on Social Media


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