Custom Office in Stansted Permanently Closed
Table of Contents
Taxation and Customs Stansted, London, UK Address, Phone number, Email, Website, Opening hours
Stansted Airport Fct (Usual name)
Reference number : GB000121
UK custom office in Stansted
Address: Terminal Building, Stansted Airport CM24 1QS STANSTED
Phone: +44 (0)1279 665825
Email: StanstedCustomsTeam@homeoffice.gov.uk, foi.request@hmrc.gov.uk
UK Custom official website: HM Revenue and Customs HMRC UK
Direction: View the Customs office in Stansted, London on Google maps
What are the document required for import/export?
- Bill of Lading / Airway Bill Number
- EORI Number
- Number and type of Packages
- Commercial Invoice
- Origin Certificate/GSP Form A
- CE Certificate
- Port Health Certificate
- Test Certificate
- Import/Export Licenses
- Material Safety Data Sheets (MSDS)
Prohibited import items in UK Customs
- Controlled drugs
- Offensive weapons, for example flick knives
- Self-defence sprays, for example pepper spray and CS gas
- Endangered animal and plant species
- Rough diamonds
- Indecent and obscene materials, such as books, magazines, films and DVDs
- personal imports of meat and dairy products from most non-EU countries
- Some food and plant products are not free from pests and diseases
- Food and vegetable products not for own consumption
- Plant materials not grown in the EU
UK Customs Clearance Procedure
Click the above link to view UK Customs Clearance Procedure
How to get Imports and Exports duties How to report a Fraud?
Telephone: 0300 200 3719
Opening times: Monday to Friday: 8am to 6pm (Closed weekends and bank holidays.)
Postal address: HM Revenue and Customs – CITEX Written Enquiry Team
Local Compliance S0000 Newcastle NE98 1ZZ United Kingdom
*Include your VAT registration number and the name and postal address of your business.
Helpline number:
- Road Haulage Association (RHA): 01932 841 515
- Freight Transport Association (FTA): 01892 526 171
- UKBA: 0870 606 7766
- Vehicle and Operator Services Agency (VOSA): 0300 123
- RAC Carnets: 01454 208 304
Opening hours: 24 hours a day, 7 days a week
Tax and Custom Duty VAT
| Type and value of goods | Customs Duty |
| Non-excise goods worth £135 or less | No charge |
| Gifts and goods above £135 | The rate depends on the type of goods and where they came from – call the helpline |
How Report through online in UK?
HMRC to report fraud Telephone: 0800 788 887
Telephone: Outside UK: 0203 080 0871
Opening times: 8am to 8pm, every day
Postal address:
HMRC Fraud Hotline, Cardiff CF14 5ZN United Kingdom
If you find any fraudulent regarding tax or customs, VAT, please report here online.
Report tax fraud online: https://www.tax.service.gov.uk/shortforms/form/TEH_IRF
Report Customs, VAT or Excise fraud online: https://www.tax.service.gov.uk/shortforms/form/CusConf_InformB
HM Revenue and Customs processing centre
Postal address: HM Revenue and Customs
National Clearance Hub Customs Input Entry CIE Team
Floor 5
Ralli Quays
3 Stanley Street
Salford
M60 9HL
Telephone: 03000 588 453
Fax: 03000 588 462
Email: NCHCIE@hmrc.gsi.gov.uk
Air passenger duty UK Contacts
Email HMRC: APDHelpdesk@hmrc.gsi.gov.uk
apd.oos@hmrc.gsi.gov.uk (get a reference number from the occasional operator scheme team)
HMRC Telephone: 0300 200 3700(for air passenger duty information about the occasional operator scheme returns)
Opening hours: Monday to Friday: 8am to 6pm (Closed weekends and bank holidays.)
Postal address: HM Revenue and Customs – Central Assurance Team (CAT), 1 Park Road
Uxbridge UB8 1RW United Kingdom
Website: HMRC website
List of customs offices in UK
Check the above link for the UK customs office address, phone, email and more details.
View list of Custom Offices worldwide
View the list of worldwide customs offices and the contact details such as an address, phone, email, and website through the above link.
Contact UK Customs on Social Media
Is there any problem / complaint with reaching the custom office in Stansted, London, UK Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the custom office in Stansted, London, UK: (click on the stars below)
13 thoughts on “Custom Office in Stansted, London, UK Contact details, import/export requirements”
I have been trying this past two day to contact the customs clearance department in Stansted re a parcel which is being held by them but as yet have been unable to do so. Every number I ring says they are unable to help and give me another contact number who again say they cannot help and give me another number. As I say this has been ongoing 2 days and I have not made any progress I just keep being sent round in circles. The tele number for Stansted in this page is unobtainable. Could someone PLEASE give me a Tele number where I can find out why my Parcel – through Fedex – is being held since last week and the current situation with it. Fedex say they cannot help as it is with now with Customs and outside their jurisdiction. Your help would be appreciated as I am at the end of my tether. I just want to know why there is a delay and am not asking for any special favours
I traveled out of Stansted on Sunday 28 th June on a private charter ( to Erbil Iraq via Sofia) and stayed at the airport hotel the night before. I Had the VAT reclaim forms for a Rolex watch I bought (9,550 UKP) at Mapping and Webb Bluewater and I had the watch with me. I went over to the main terminal of the airport on Saturday evening to claim the VAT back from Moneycorp as instructed on the Airport website but the terminal was deserted and there was no one at the Moneycorp booth and no sign of HMRC presence. I am now back in Iraq with the watch where I live and work. Could you please advise if there is a way I can claim the VAT back. I have contacted Moneycorp but they say that need to see a form with an HMRC stamp. I have all the necessary documentation scanned if that helps. Thank you. Dave Scott
Can I please have a direct contact number for Stansted Customs regarding my FedEx parcel? Its been with them for nearly a week and I have no idea why?
I have tried several numbers. They are either dead or I get no response. A package I’m expecting is stuck in customs at Stansted and I need it urgently. Please contact me soonest. My number is 078012966655
My FedEx parcel is stuck in Customs at Stansted and I can’t obtain any information. It has been there for 3 days already and I cannot obtain any information from them – if there is something to pay, how to pay it and when my package will be delivered. They are completely unresponsive.
This is very urgent and I feel that my package and my requests have simply disappeared into a black hole.
My medication as prescribed by my doctor in SA has been sitting at Stanstead since beginning of March. It was all done legally with prescription enclosed in parcel. I need my medicines, or I will die!!! Please get back to me!!!!
My medication, doctor’s letter and script has been sitting at Stanstead Customs since 11 March 2022. Please email me as to why? I’ve done everything legal, and they won’t release it – why??? I need it!!!
My package has been with you since early March. I now see ir is in cusroms ckearance for over 24 hours, maybe longer. I keep asking on here, why the hold up? We followed all legal procedures. The medication inside, I have to take daily in order to function. My severe anxiety is now causing me daily panic attacks. Please I beg of you, please deliver my parcel. I can’t live like this.
plz help me as My wifeMRS. G.Kaur is on a short visit to U.K.Manchester/ Leeds, with our daughter. Unfortunatly she has left 2 medicines over here in USA with us..I have sent the same by GLOBAL PRIORITY MAIL,Fed Ex 898333854779
But some how are the other, the packet is stranded at LONDON Stansted Airport CUSTOM , SINCE 21 st. May. As I have received this message from FEDEX .SAYING.:-.
Unfortunately we are unable to influence the decision of the customs clearance team as they are a Government ran division, so I would be unable to provide an estimated time for delivery at this time. I have advised this is urgent.
As both of us are old so plz. help us for the needful
Scheduled delivery date Pending as CLEARANCE DELAY at STANSTED, AIRPORT… LONDON CUSTOM STATUS UPDATES OF fedEx 898333854779 say w.r.t. a packet FROM LANCASTER, CA US
TO
LEEDS, GB
SINCE 21 ST MAY
Contains 2 medicines for my old wife who forgot them at USA ..moreover DOCTOR PRESCRIPTION IS ALSO ENCLOSED AS CUSTOM DECLERATION FORM WAS NOT READABLE..the necessary information updated 2 days ago WITH THE HELP OF Fed Ex
..SO PLZ HELP PLZ PLZ AS THESE ARE MEDCINES urgently required by wife who is visiting OUR daughter in LEEDS.FOR 3 WEEKS..AND SHE IS WITHOUT THESE MEDICINES FOR A WEEK.
Posted on facebook page of P.M of UK.
Plz help me as custom department is neither responding at my request for the envelope of the medicines of my wife which is waiting for custom clearance at STANSSTED LONDON AIRPORT SINCE MAY 21,BESIDE me/our BEST EFFORTS vide FEDeX DELIVERY 898333854779..EMAILS TO THE DEPARTMENT ARE NOT BEING RESPONDED EVEN THE COMPLAINT ON THEIR WEBSITE IS BEING DELETED..AS they needed the details of shipper and receiver has also been provided 3 days before. I a old AMERICAN need the help of BRITISH P.M .
Posted on facebook page of P.M of UK.
Plz help me as custom department is neither responding at my request for the envelope of the medicines of my wife which is waiting for custom clearance at STANSSTED LONDON AIRPORT SINCE MAY 21,BESIDE me/our BEST EFFORTS vide FEDeX DELIVERY 898333854779..EMAILS TO THE DEPARTMENT ARE NOT BEING RESPONDED EVEN THE COMPLAINT ON THEIR WEBSITE IS BEING DELETED..AS they needed the details of shipper and receiver has also been provided 3 days before. I a old AMERICAN need the help of BRITISH P.M .
stansed custom office is holding my shipments from overseas since 19 april 2022 without any given information. the phone number that is given on the website is not working. Could you please inform me what steps should be done to receive my shipment?